Last updated: 26 October 2026
Techmedia Mobile Pty Ltd (ABN 29 150 533 903, ACN 150 533 903), trading as TechMedia, is an Australian private company based in Oran Park, New South Wales.
The Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to most Australian businesses. The Act contains a small business exemption for businesses with an annual turnover of $3 million or less, subject to exceptions such as some health service providers, businesses that trade in personal information, and some government contractors.
We adopt the practices described in this policy regardless of which category applies to us. Where the Act applies to us, we handle personal information in accordance with the Australian Privacy Principles. Where it does not, this policy still describes how we choose to handle information, and section 12 explains the difference in how a complaint can be escalated.
Information you give us
| Situation | What we collect |
|---|---|
| Website enquiry form | Name, business name, phone number, email address, service category, message |
| Email or phone contact | Contact details and whatever you choose to tell us |
| Becoming a client | Business and billing details, system access details, project content, correspondence |
| Support requests | Fault descriptions, system information, screenshots, and access credentials you share |
We do not ask for sensitive information such as health, biometric, political or religious information.
Information collected automatically
When you load a page on this site we record your IP address, approximate location derived from it (city, region, country), browser and device details, referring site, pages viewed and visit times. This happens whether or not you submit a form. See section 6.
Payments
We accept payment by invoice and bank transfer. We do not accept or store card details on this website, and no card payment gateway is active on it.
We do not sell, rent or trade personal information, and we do not use enquiry details for unrelated marketing.
| Provider | Role | Processing location |
|---|---|---|
| Hostinger International Limited | Website hosting (origin server) and DNS | Phoenix, Arizona, United States. CDN edge nodes terminate in Sydney |
| Titan | Our mailboxes and email delivery | United States. The mail service runs on Amazon AWS infrastructure in Ashburn, Virginia |
| Amazon Web Services | Infrastructure behind our mail service | United States |
| Automattic Inc (Jetpack, Akismet) | Site monitoring, statistics, backups, activity log, spam filtering | United States |
| Defiant Inc (Wordfence) | Web application firewall, malware scanning, login security | United States |
| Google LLC (Site Kit) | Site connectivity only. Page analytics is not active | United States |
Where we say a provider processes data in the United States, that reflects where the service’s infrastructure is located. It does not reflect the provider’s registered office, which we do not assert.
Some icons on this site are loaded from a third-party icon delivery network (Flaticon, operated by Freepik Company). When those icons load, that provider receives your IP address and the page you are viewing.
Because our hosting, mail, security and monitoring providers process data in the United States, personal information we collect is likely to be stored and processed outside Australia.
Where the Privacy Act applies and we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, and we engage providers under terms that restrict their use of the data to providing the service to us.
You can ask us for the current list of providers and locations at any time.
We do not sell personal information. We do not share it with advertisers. We do not permit our providers to use it for their own marketing.
Measurement is off until you accept it. Nothing analytics-related loads before that.
We are reducing what our analytics keeps.
We will update this section when each change is live.
You can block or delete cookies in your browser settings. Blocking cookies does not prevent you submitting an enquiry.
We show a consent banner to every visitor, in Australia and elsewhere. Statistics is opt-in: nothing analytics-related loads until you press Accept, and pressing Deny leaves analytics off. You can change your choice at any time using the Manage consent tab, or by clearing cookies and reloading. We use strict blocking rather than cookieless pings, so no analytics signal is sent before you consent. The Cookie Policy sets out the cookies involved.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our practices include:
No system is completely secure. If you believe your information has been compromised, contact us immediately using section 15.
These periods apply subject to any longer period required by law.
| Record | Retention | Basis |
|---|---|---|
| Website enquiries that do not become clients | 24 months from last contact | Enough to answer follow-ups, no longer than needed |
| Client project records and correspondence | 7 years after the engagement ends | Contract limitation period is 6 years in NSW, plus margin |
| Invoices, receipts and financial records | 7 years | General financial baseline, subject to statutory requirements |
| Support tickets and system notes | 24 months after the ticket closes | Operational reference |
| Analytics records (WP Statistics) | 12 months | Proportional to purpose. Reviewed manually until automated deletion is in place |
| Backups | Rolling, overwritten as new backups are taken | No fixed period is published while the backup schedule is being confirmed |
| Marketing consent records | Duration of the relationship plus 5 years | Proof of consent |
When information is no longer needed it is deleted or de-identified. Records may persist briefly in backups before being overwritten. Where the law requires longer retention, we keep it longer.
You can ask what personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading.
We send service updates about work in progress to clients. We send marketing only where you have opted in or the Spam Act 2003 (Cth) otherwise permits. Every marketing message includes an unsubscribe route, and we action unsubscribes promptly. Account and service messages are not marketing.
If we become aware of a breach of personal information, we assess whether it is likely to result in serious harm. Where the Notifiable Data Breaches scheme applies, we notify affected individuals and the Office of the Australian Information Commissioner as required, and take steps to contain and remediate the breach. Where the scheme does not apply to us, we will still assess the incident, contain it, and tell affected people if their information has been compromised in a way that could harm them.
If you think we have mishandled your information:
Our services are provided to businesses. We do not knowingly collect information from children under 15. If you believe a child has provided information, contact us and we will delete it.
We may update this policy. The current version with its effective date is always on this page. Where a change materially affects information already collected, we will take reasonable steps to notify affected clients.
Techmedia Mobile Pty Ltd (ABN 29 150 533 903), trading as TechMedia Oran Park NSW 2570 hello@techmediamobile.com.au | 0494 754 392
