TechMedia diagnoses and fixes computers for households across Oran Park and South-West Sydney. If it is slow, will not start, or keeps doing something strange, we work out why and tell you what the fix involves.
Start-up congestion, failing hardware and background software are the usual causes. We find out which one it is before changing anything.
Errors on start-up, failed updates, programs that will not open, and driver problems that keep coming back.
No power, no display, or a loop back to the boot screen. Diagnosed onsite, or remotely where the machine will cooperate.
We test the machine and tell you what has failed. Parts are quoted before anything is ordered or fitted.
Getting the software you need installed and working, and sorting out the ones that already went wrong.
Where a repair is not worth the money, we say so. You get a straight recommendation, not a sales pitch.
If the fault is not on this list, describe what it is doing. Most computer problems fall into one of these anyway.
Some data loss is a software problem, not a physical one: corrupted files, a Windows fault that stops the machine booting, malware damage, or files that are on the drive but cannot be reached. Those cases can often be worked on as part of the repair.
Recovery is assessed first and never guaranteed. We look at what has actually happened, tell you whether recovery is realistic, and only then do the work.
Physical drive failure is different. If the drive is clicking, not detected at all, or has been dropped, stop using it and do not run repeated scans or recovery tools on it. That work belongs with a specialist data recovery provider. We take no fee for a referral.
1. Tell us the symptom. Send a message or call and describe what happens, including any error text on screen.
2. We diagnose it. Remote first where the fault allows it, onsite when the machine needs someone in front of it.
3. You get the finding and the cost. Anything beyond the diagnosis is quoted before it is done.
We do not run a drop-off workshop. Work is done onsite or remotely, so there is no counter to leave the machine at.
After the first hour, time is charged in 15-minute increments for remote support and 30-minute increments onsite. No repeat call-out fee within seven days for the same unresolved fault. Travel beyond 30 minutes each way is quoted before booking.
Seniors and concession card holders: 10% off residential labour, with no maximum discount. That is $178.20 per hour onsite instead of $198.00, or $148.50 remotely instead of $165.00. Conditions are on the Home IT Support page.
Same-day assistance may be available depending on our schedule. Contact us to check availability.
Onsite repairs across Oran Park, Campbelltown, Narellan, Gregory Hills and Camden, plus the wider South-West Sydney area. Remote support is available Australia-wide.
Onsite labour is $198.00 per hour incl. GST, with a $82.50 incl. GST call-out once per visit and a one-hour minimum. Remote work is $165.00 per hour incl. GST. Anything beyond the diagnosis is quoted before it is done, so the first hour is the only figure you commit to blind.
Usually yes. Start-up faults are diagnosed onsite, or remotely where the machine is still reachable. There is no drop-off workshop, so the machine is looked at where it is. If it turns out to be hardware, we tell you what has failed before anything is ordered.
That depends on what has failed and what the machine is worth to you. We diagnose first, explain what the fix involves, and say plainly when a repair is not economic. You are not pushed toward either answer, and the finding is yours to act on.
Malware damage is part of software troubleshooting, so yes, that is work we take on. We assess what has been affected, clean it where that is practical, and tell you when a machine is better rebuilt than cleaned. Where malware has damaged files, recovery is assessed rather than promised.
Your files normally stay where they are. Where a repair does put data at risk, that is raised before any work starts, and a backup is the sensible first step. We do not promise that data survives a failing drive, which is why anything important should already be backed up.
Physical failure is specialist work. We stop rather than run scans or recovery tools on a drive that is clicking or no longer detected, and refer you to a specialist data recovery provider. We take no fee for that referral.
Sometimes. Corrupted files, a Windows fault that will not boot, malware damage and files that cannot be reached are software problems we can assess as part of the repair. Recovery is never guaranteed; we look at what has happened and tell you whether it is realistic first.
Call during business hours, or send a message through the contact form and we will come back to you.
The free 30-minute consultation is a conversation about your setup. Diagnostic and repair work is billed at the standard rates.
